Privacy Policy

Urban Oak Marketing LLC Effective Date: January 1, 2026

1. IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Urban Oak Marketing LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

2. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, physical address, and payment information.

Non-Personal Information: IP address, browser type, device information, website usage patterns and analytics, cookies and similar technologies

Customer Communication: Records of inquiries and service requests, appointment details and preferences, service history and feedback

Opt-In Records: Timestamps and specific consent records for all communication channels (SMS, email, etc.).

3. How We Use Your Information

We use collected data for: Providing and improving our services, Processing transactions and payments, Communicating with you about your inquiries, appointments, and promotions, Enhancing website functionality and user experience, Ensuring security and fraud prevention, Maintaining records of your communication preferences and consent

4. SMS Messaging & Compliance

Text Message Program Terms & Conditions By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and strategy updates.

Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions in compliance with the TCPA.

Opt-Out: You can cancel SMS notifications at any time by replying "STOP".

Help & Support: Reply "HELP" for assistance or contact us at the information provided in section 11 below. Customer support is available during regular business hours.

Carrier Information: Standard message and data rates may apply, Carriers are not liable for delayed or undelivered messages, Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors for support services (e.g., customer service) is permitted, excluding SMS originator opt-in data.

5. Cookies, Tracking & Advertising Disclosures

5.1. Interest-Based Advertising & Remarketing We use third-party vendor tracking cookies, including the Google Ads (GCLID) and Meta (Facebook) Pixel. This allows us to display tailored advertisements to you on other websites and social media platforms based on your past visits to our site.

5.2. Google Analytics & Meta Pixel Disclosures Our website uses Google Analytics and the Meta Pixel to track user behavior and conversions. This data is used to improve our service offerings and ad relevance. No mobile information or SMS opt-in data is shared with these platforms for their own marketing purposes; it is used strictly for Urban Oak Marketing LLC’s internal performance tracking.

5.3. Opting Out You can opt-out of Google's use of cookies by visiting Google’s Ads Settings. You can also adjust your Facebook ad preferences in your account settings.

5.4. Meta (Facebook) Disclaimer & Data Processing This site is not a part of the Facebook website or Meta Platforms, Inc. Additionally, this site is NOT endorsed by Facebook in any way. FACEBOOK is a trademark of META PLATFORMS, Inc. In accordance with Meta’s Business Tools Terms, we use the Meta Pixel to collect information about visitor behavior. This data is used to provide measurement services, target advertisements, and improve our marketing systems. You can manage your ad preferences and opt-out of Meta's collection and use of information for ad targeting at www.facebook.com/ads/settings.

6. Data Security

We implement and maintain reasonable security measures to protect your personal information: Encryption of sensitive data in transit and at rest, Secure access controls and authentication mechanisms, Regular security assessments and updates, Employee training on data protection, Breach notification protocols in accordance with applicable laws, Secure backup systems and disaster recovery procedures.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security. 

 7. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers: Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling).

SMS Aggregators: Solely for the purpose of delivering messages you've consented to receive.

Legal Compliance: If required by law or to protect our rights.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

8. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information, Opt-out of marketing emails by clicking "unsubscribe" in our emails, Opt-out of SMS messages by replying "STOP", Request information on how we process your data, Withdraw consent at any time for future communications, Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the information in Section 11. 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Us. 

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website. 

11. Contact Us

Legal Mailing Address:

Urban Oak Marketing LLC

305 Mossback Trl., Lexington, SC 29072

Phone: +1 803 678 9269

Email: [email protected]

Website: urbanoakmarketing.com